Privacy Policy

1. Who Is Responsible for Your Personal Data

Gloy Technologies Limited (all references to “Gloy Club”, “we”, “us”, “our” in this notice), registered in Ireland under company number 798299 with its registered address at 77 Camden Street Lower, Dublin D02 XE80, is the data controller of your personal data.

This notice informs you about the personal data we collect and use in connection with our app and how we use (including disclosing to third parties) such data.

We are responsible for complying with applicable data protection laws for the personal data we collect through our app. Gloy Club is committed to safeguarding your personal information as you interact with our platform, website, and services.

Please note that the platform facilitates interactions with participant retailers for rewards points voucher redemptions. Each retailer operates as a separate data controller with its own privacy practices and policies. We encourage you to review their respective privacy policies when engaging with them.

2. Storage and Retention of Your Personal Data

Personal data collected by Gloy Club is stored securely using encryption and other robust technical and organizational measures. We retain your personal data for the duration of your active account and for as long as necessary to fulfill the purposes outlined in this privacy notice, including for legal, compliance, and legitimate business purposes.

Upon receiving your request for account deletion, we will proceed to remove your personal data. This removal is subject to applicable legal obligations that require us to retain certain information, or where data is necessary for the establishment, exercise, or defense of legal claims. Following account deletion, transactional and other business-related data will be retained solely in an anonymized, non-identifiable form for our analytics, reporting, and compliance activities.

3. Data We Collect and Why

We collect various types of information to provide and improve our services. This section details the specific data we collect from users of the Gloy Club and our website services.

3.1 Personal Information

• Account Information: Email address, password (encrypted) as authentication credentials for account access
• Contact Details: Full name, email address, phone number (optional) to provide our services and support
• Profile Data: Personal preferences, account settings, notification preferences, language settings

3.2 App Usage Data

• Voucher Data: Voucher creation history, redemption records, voucher values, merchant information, transaction timestamps
• Loyalty Points: Points balance, points earned, points redeemed, points expiration dates, earning history
• Merchant Interactions: Merchant visits, purchase history, redemption locations, merchant preferences
• App Activity: Login sessions, feature usage, time spent in app, navigation patterns, search queries
• Device Information: Device type, operating system, unique device identifiers, and other technical information as permitted by Google Play and Apple App Store policies

3.3 Location Data

• Precise Location: GPS-based location data collected only when you use specific location-based features and have provided your explicit consent
• Merchant Proximity: Information about nearby merchant locations, store addresses, and distance calculations
• Regional Settings: Country, city, timezone, and regional merchant availability preferences

3.4 Communication Data

• Customer Support: Records of your customer service inquiries, support tickets, and related communication transcripts
• Marketing Preferences: Your subscription status for newsletters, promotional communication preferences, and marketing interaction history
• User Feedback: Product reviews, app store ratings, feedback submissions, and survey responses
• Social Media Data: Information from connected social media accounts, shared content, and social interactions facilitated through our app

4. How We Use Your Personal Data

We use your personal data for various legitimate business purposes. This section explains how we process and utilize the information we collect.

4.1 Service Provision

• Create and manage your Gloy Club account
• Process voucher creation and redemption transactions
• Manage loyalty points and rewards programs
• Provide customer support and technical assistance
• Enable merchant partnerships and location-based services
• Process payments and financial transactions

4.2 Personalization and User Experience

• Customize app interface and features based on your preferences
• Recommend relevant merchants and offers
• Personalize voucher suggestions and loyalty program benefits
• Optimize app performance and user interface
• Provide location-based merchant recommendations

4.3 Communication and Marketing

• Send transactional emails (account updates, voucher confirmations)
• Provide customer support and respond to inquiries
• Send promotional offers and marketing communications (with consent)
• Notify you about app updates and new features
• Share important service announcements and policy changes

4.4 Analytics and Improvement

• Analyze app usage patterns and user behavior
• Improve service quality and develop new features
• Conduct research and analytics for business insights
• Monitor app performance and identify technical issues
• Generate aggregated and anonymized reports

4.5 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security
• Enforce our terms of service and user agreements
• Protect user safety and prevent abuse
• Respond to law enforcement requests when legally required

5. Your Rights

You may exercise the following rights with respect to your personal data:

• Access and obtain a copy of your personal information
• Correct or update inaccurate or incomplete data
• Request deletion of your account and associated data
• Opt out of marketing communications at any time
• File complaints to relevant regulatory authorities

For any requests, contact us at support@gloyclub.com.

6. Who we share your data with

We are committed to protecting your privacy and only share your personal data in specific, limited circumstances. This section details when and with whom we may share your information.

6.1 Service Providers

We may share your personal data with trusted third-party service providers who assist us in operating our app and delivering our services. These providers are contractually obligated to protect your data and use it only for the purposes we specify. We use cloud services from industry leaders to operate our app and store data with strong encryption and security standards.

6.2 Business Partners

Our business partners are retailers and participating vendors you make the purchases with. We share necessary data with them to facilitate voucher redemptions and loyalty program benefits.

6.3 Legal Requirements

We can share the data with law enforcement or regulatory authorities if required to comply with legal obligations or protect our rights.

6.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot be used to identify you personally. This data helps us and our partners understand trends and improve services.

7. Data Security

We implement comprehensive security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our security approach includes multiple layers of protection.

8. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze traffic, and personalize content. You may manage cookies in your browser settings, but some features may be limited if cookies are disabled.

9. Third-Party Services and Links

Our services may link to or incorporate third-party services with differing privacy policies. We encourage you to review their policies before sharing personal data.

10. Children’s Privacy

Gloy Club does not knowingly collect personal information from children under the legal age requirement (typically 13 years old). If you believe we have collected such data, please contact us.

11. Changes to This Privacy Policy

We may update this policy from time to time. Significant changes will be communicated via notices or emails. Continued use after changes signifies acceptance.

12. Account Deletion

You can delete your account from our in app delete account feature or request account deletion by contacting support@gloyclub.com. We will delete your data unless legal or business reasons require retention.

13. Contact Us

For questions regarding this policy or your data, reach us at: